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Refund Arrangement of FIFA world cup Qatar 2022 & Asian cup China 2023 joint qualification match 2020-04-01

Refer to the earlier announcement regarding the postponement of FIFA world cup Qatar 2022 & Asian cup China 2023 joint qualification match – Hong Kong vs Iraq, which was originally scheduled on 31 March 2020, tickets purchased for the match will be fully refunded including the service charge(If applicable), refunds details is as followed :


Ways of Purchase

Refund Details


By credit cards


Full refund (including handling charges and postage charges, if applicable) will be automatically deposited to the same Credit Card used for ticket purchased for the event..

Time of completion will depend on the processing time of individual issuing banks.

By cash or PPS

The refund application will started from 6 April 2020:

Ticket holders are required to call Cityline customer services hotline for appointment. After the confirmation of the appointment, please bring along the physical ticket(s) to the Cityline Office(23/F Legend Tower, 7 Shing Yip Street, Kwun Tong) to process a refund, and a refund in cash cheque will be made and the ticket holder shall sign to acknowledge receipt of the refund.

Cityline customer services hotline:

+852 23144228

(Hotline Service Hours: Mon - Sun, 10am - 8pm, including Public Holidays)

Refund date

      A. Section 1-4, 10,                25-  31

Refund period from 4 May to 15 May 2020

      B. Section 11-24,

Refund period from 18 May to 29 May 2020

To implement crowd management measures, 10 tickets holders for the refund process are only allowed at Cityline office per working day.

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